Regulatory Client Outreach Team Analyst (6 moths project)

Regulatory Client Outreach function is responsible for supporting Know Your Client (KYC) execution in accordance with ING compliance policies and procedures. The role plays an important part as liaison between stakeholder groups involved in the delivery of KYC processes, including Customer Domain Units (CDUs), front office, compliance and operational groups across the firm. An analyst within the team will be responsible for engaging with internal and external stakeholders on a daily basis and ensuring the uninterrupted flow of communications between parties. An analyst will ensure all client KYC records are compliant with regulatory and ING standards, and will ensure high quality and timely completion of all client-level due diligence requirements for both new and existing clients.
The KYC Outreach Team Analyst works in Client Services and reports to the Regional KYC Outreach Team Head.

Key Responsibilities:

  • Liaise with internal and external stakeholders on a daily basis (CDUs, front office, compliance, CoE, clients)
  • Ensure KYC is performed in line with regulatory and internal ING requirements, including FATCA, CRS, ESR, MiFID
  • Understand and confidently communicate the KYC requirements to internal and * Support and educate clients on KYC initiatives of the bank and general KYC/AML requirements
  • Acquire and maintain accurate KYC documentation
  • Ensure high quality customer experience
  • Monitoring and supervision of KYC control environment

Required Background:

  • Fluency in Czech and English, both verbal and written
  • Good knowledge of MS office package (Word, Excel, PowerPoint)
  • Highly analytical person with ability to recognize important information and identify risks
  • Strong organizational skills with excellent attention to detail
  • Ability to deliver to a high standard under pressure and short deadlines
  • Ability to multitask and manage a high number of priorities
  • Excellent verbal and written communication skills
  • Previous experience in KYC/AML in a client facing environment is an advantage

We Offer:

  • Background of international financial institution with a strong position on the market
  • Possibility of personal and professional development
  • Standard ING Bank employee benefits (28 holiday days, luncheon vouchers as 100 CZK/day, flexible Cafeteria budget, employer´s contribution to employee´s pension and life insurance, free flu vaccination, flexible working hours, Makro card for employees etc.)
  • Opportunity to gain experience in banking and international institution
  • Daily use of English language


ING Česká republika
Hana Exlerová