IT SERVICE DESK SENIOR (Strategist)

What you gonna do?

This position is newly created within our IT department. It will be a new squad consisting of 2 people - senior and junior. Currently we are looking for a senior who will create whole concept of work place services. Main goal is to suggest solution and implement it. Operational part will be done by our service desk. Very close cooperation with our global IT department in Amsterodam is a crucial part of this position.

  • Responsibility for WPS domain (End-user devices) within local ING branch
  • Strong cooperation with global team and WPS service owners
  • Bringing innovation, define strategy and implement improvements aligned with global activities, directions and security policies
  • Ensuring level of quality by cooperation with global team and local TECH Service Desk
  • Improving end-user satisfaction with WPS

What you should have?

  • OS, Win7, Win10
  • AD
  • Scripting
  • File-share services
  • o365 environment (Skype, Teams, SharePoint, Intune)
  • Conference devices (Polycom, Jabra, MS Surface Hub,..)
  • Printing services, follow-you-printing
  • AV systems/devices
  • Patching of local end-user devices environment
  • Good knowledge of English is a must

By the way, we have benefits like:

  • Background of international financial institution with a strong position on the market
  • Friendly and helpful environment
  • Possibility of personal and professional development – external and internal trainings, possibility to gain certification via ING e-learning
  • Daily use of English language
  • Modern offices at OC HARFA – few steps from metro Českomoravská
  • Free car parking and locked place for parking bicycles (with showers)
  • 28 days of holidays
  • Flexible Cafeteria budget for benefits – meal vouchers, contribution to employee´s pension and life insurance, Flexipass, Multisport card, contribution for public transport etc.
  • Makro card for employees
  • Discounts on ING saving account
  • Language courses
  • Yoga classes in office
  • Dog friendly office

If you are interested please send me your CV or connect with me via LinkedIn.

Kontakt

ING Česká republika
Daniela Kozlíková